This Policy must be read in conjunction with our Terms of Service.                  

                  You may give us 7 days’ notice by email that you wish to cancel an Order if you have not received the Goods within 30 days of the date of the placement of the Order, and if we have not delivered the Goods within 7 days of our receipt of that notification, the cancellation shall be effective on the date of receipt by us of that email.

                    Within 7 days of the date of your receipt of the Goods you may, provided the Goods are unused, cancel an Order without penalty and without reason. You must notify us by email of the cancellation and then you must return the Goods to us, at your own cost, including the packaging and a copy of the appropriate reference for the Order and copy of the delivery note and only upon our receipt of these by us shall the cancellation be considered as effective.

                  We shall make a refund to you within 30 days of the effective date of cancellation. Our liability shall be limited to the value of the Order that has been cancelled and excludes any costs of returning the Goods to us and any other costs incurred by you when placing or cancelling the Order.

                  Notwithstanding anything else herein, if upon their return to us, it is seen that the Goods have been misused in anyway or damaged by use in a manner that the Goods were not intended to be used, or have been physically altered by you, we reserve the right to withhold all or part of any refund.

We ship FREE OF CHARGE throughout the Country within 5-10 working days after the order is placed. Why?
Because it takes us 3 to 5 working days to manufacture your Shoes.

The following days are needed for our shipping partner to reach you anywhere in South Africa.

We aim to deliver orders within five working days of completion of preparation.
Once the order is handed over to the Carrier, a tracking number will be provided via email.
Please allow up to 48/72 hours (in the case of an order leaving before the weekend) for the tracking information to become available online.

Order delivery times may vary depending on your location.

It is estimated that orders will arrive within a period of 2-10 business days from the departure date.
Before an order embarks on its journey to its destination, we ensure that the desired products pass the quality test and payment has been received.
In the unlikely event that further verification is required for transactions, we will promptly contact you.

• Please note that if you order at the weekend your product will be handled by the following Monday/Tuesday.
• The collection of your parcel will also be affected by the weekend.
• Please note that during holidays and busy sales periods, delivery times may be subject to change we kindly request a 7-12 day window.

PACKAGING INSPECTION

After receiving an order, it is essential to carefully inspect the delivered products to ensure they meet your expectations.
If you have any issues regarding product satisfaction, please contact us at store@makemyshoes.co.za as soon as possible.
Include all necessary information such as order details, contact information, and a detailed description of the problem.
Providing photographic evidence of any problems would greatly assist us in resolving matters promptly.

FORCE MAJEURE

In circumstances beyond our control, we cannot be held responsible for any failure to perform due to unforeseen events such as fire, flood, adverse weather conditions, explosions, war, acts of terrorism, industrial disputes or actions taken by Government or other Authorities that are beyond our reasonable influence.

LOST PACKAGES

In rare cases where a package is rejected or deemed undeliverable due to an invalid shipping address, we regretfully cannot accept responsibility for any loss, theft, or misdirection that may occur.

 

THE PARTNER