Privacy policy

This Privacy Policy must be read in conjunction with our Terms of Service.

When you visit Our Website, we collect certain information about your device, your interaction with our Website, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

  • Device information
    • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Our Website.
    • Purpose of collection: to load Our Website accurately for you, and to perform analytics on Our Website usage to optimise Our Website.
    • Source of collection: Collected automatically when you access our Our Website using cookies, log files, web beacons, tags, or pixels and the like
    • Disclosure for a business purpose: shared with our processor Shopify and other businesses with whom we work to optimise Our Website
  • Order information
    • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers and payment gateway information), email address, and phone number.
    • Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Shopify and other businesses with whom we cooperate e.g. payment gateways, shipping companies and the like.
  • Customer support information
    • Examples of Personal Information collected:as previously listed
    • Purpose of collection:to provide customer support.
    • Source of collection:collected from you.
    • Disclosure for a business purpose:as previously listed
  • Minors
    • The Our Website is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
  • Sharing Personal Information
    • We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:
    • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
    • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  • Behavioural Advertising
    • As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
    • We may use Google Analytics to help us understand how our customers use the Our Website.
    • We may share information about your use of the Our Website, your purchases, and your interaction with our ads on other web sites with advertising partners. We may collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies.
  • Using Personal Information
    • We use your personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.
  • Cookies and IP address Process for Currency conversion.
    • A cookie is a small amount of information that’s downloaded to your computer or device when you visit Our Website. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the Our Website to remember your actions and preferences (such as login and region selection). Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of Our Website may no longer be fully accessible may not completely prevent how we share information with third parties such as our advertising partners.
    • By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion.
      You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.