Refund policy

This Policy must be read in conjunction with our Terms of Service.                  

                  You may give us 7 days’ notice by email that you wish to cancel an Order if you have not received the Goods within 30 days of the date of the placement of the Order, and if we have not delivered the Goods within 7 days of our receipt of that notification, the cancellation shall be effective on the date of receipt by us of that email.

                    Within 7 days of the date of your receipt of the Goods you may, provided the Goods are unused, cancel an Order without penalty and without reason. You must notify us by email of the cancellation and then you must return the Goods to us, at your own cost, including the packaging and a copy of the appropriate reference for the Order and copy of the delivery note and only upon our receipt of these by us shall the cancellation be considered as effective.

                  We shall make a refund to you within 30 days of the effective date of cancellation. Our liability shall be limited to the value of the Order that has been cancelled and excludes any costs of returning the Goods to us and any other costs incurred by you when placing or cancelling the Order.

                  Notwithstanding anything else herein, if upon their return to us, it is seen that the Goods have been misused in anyway or damaged by use in a manner that the Goods were not intended to be used, or have been physically altered by you, we reserve the right to withhold all or part of any refund.